OUR RETURN POLICY AND PROCESS
Quickly and easily return your item(s) through our Returns Portal.You have 30 days from the date of delivery to return your item.
We do not provide cash refunds.We will accept returns for store credit within 30 days from the delivery date. Item(s) must be returned in original condition and unused/worn. The majority of returns are refunded via store credit in the form of a Crocodilewear gift card. Returns are processed within 5-10 business days after your item(s) are delivered to us.
We do not offer direct exchanges. Instead, we welcome you to return your item(s) then repurchase the new item(s).
You may cancel your order if your order has not shipped.
If the item has shipped, you must return it through the return portal. Please contact customer support to cancel an order.
Returns are processed within 5-10 business days after your item(s) are delivered to us. You will receive a separate email with your refund details once the return has been processed.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.